Bigfoot is a small non-union, incredibly diverse company. We provide rentals, sales and service for numerous products such as: Self-Erecting Tower Cranes, Traditional Tower Cranes, Construction Hoists and Roof Top Derrick Cranes. We offer our employees the opportunity to expand their skillset and training in many different areas. Many of our employees achieve formal certifications including Electrician, Millwright and Elevating Device Mechanic. Being a small diverse company, we also require diverse employees who are interested in working in various aspects of our service business. We provide competitive wages and comprehensive benefits in a strong team environment with a culture high in honesty and integrity.
We are looking for candidates who are responsible for planning, scheduling and overall dispatch of crews and equipment to job sites. Prompt customer quotations, follow-up, as well as dispatch of parts and service are essential on an ongoing basis. This position requires the incumbent to be available to answer periodic after-hours calls, in the event that our technicians and/or clients require support.
The incumbent must be customer service focused and able to capitalize on opportunities when they arise to promote our products and services. The candidate will require excellent verbal, written, and communication skills as well as an in-depth knowledge of and application of standards and regulations pertaining to our specific industry. Knowledge of industry Health and Safety regulations as well as applications of said policies and regulations is a must.
Qualifications:
Key Responsibilities:
Daily Dispatch:
Diagnosing & Troubleshooting:
Administration:
Fleet and Customer Equipment Management: (PM Program)
Quotes & Sales:
Safety:
Bigfoot has clients and crews working extended hours each week and often in remote locations. The Service Advisors are their “lifeline” for support, scheduling, questions or overall coordination. Not all this support falls within regular work hours.
Service Advisors are to have ability to attend to incoming calls on evenings, weekends, and holidays. Time off is fully supported, however during absences, the phone should be forwarded to another team member who is available to handle calls.
At Bigfoot, we believe great work deserves great pay. We’ve made sure not only that the rates we pay are highly competitive, but that you are on an overall higher-paying career path.
Here’s what that path might look like.
Once you reach Red Seal status, you become eligible for additional income based on various added responsibilities such as supervision, mentorship, and work performed outside the region or country.
At Bigfoot the path never ends.
Your peace of mind is important to us, which is why Bigfoot team members and their immediate family (spouse/significant other & children) are eligible for full benefits after three months of continuous employment. These benefits are outlined in detail in our Bigfoot Employee Package, which includes what is covered, how much is covered, and specific eligibility.
Employees pay premiums for Short Term Disability (STD), Long Term Disability (LTD), and Life Insurance. This means you won’t be taxed if you ever have to draw on one of them. Employee premiums are prorated and deducted on a bi-weekly payroll deduction. Bigfoot pays all remaining premiums.
Our plan includes the following components:
To provide “Legendary Service”, you need to have tools and equipment that measure up. At Bigfoot, no one starts a job they are not fully prepared to handle.
Along with providing industry-leading wages, benefits and training, we also support our employees with the best tools, vehicles, parts, supplies, factory training and administrative assistance available.
We take pride in our brand, our equipment, and our team. Whether you are working in the shop or performing in-field installs, service, or repairs, you will never head out unprepared or without support.
At Bigfoot, we work with the best and equip them with the highest standard of tools, equipment, and support in the industry.
At Bigfoot, we are “life-learners”. That means being professionally certified and keeping those certifications current is not only required; it’s valued as an important part of our culture.
We encourage consistent growth and professional development as you maintain and upgrade your certifications, but we don’t make you do it alone. Where applicable Bigfoot will not only pay for the program tuition required to increase your credentials, we’ll also pay you for the time it takes to complete those programs.
And just to sweeten the pot, we also cover required professional membership dues that are directly related to your position. Long story short, having highly certified employees is a key part of Being Legendary and a great financial benefit to our team.
At Bigfoot, employees are eligible to participate in our Group RRSP Program following six months of continuous employment. Once you have reached this milestone, you will receive a detailed booklet and an investor strategy worksheet to help determine where to invest your contributions.
Bigfoot Crane Company offers employees an opt-in Bitcoin Savings Plan. A simple way to set aside a portion of your pay in the world’s most trusted digital asset.
This plan is designed to be simple, secure, and fully voluntary, with the added support of educational resources to help you understand Bitcoin, how it works, and how to manage it responsibly.
Bigfoot Crane Company is about being a value-driven organization. We strive to be a leader in the high-angle materials handling industry by providing the best in cranes,
hoists, under-hook accessories, service and solutions. With 29 years of experience.
At Bigfoot, we foster a culture of friendship and teamwork, selecting teammates for both competence and character, and enjoying time together both in and out of the office.
At Bigfoot, we are committed to supporting our community through initiatives like Christmas hampers and by prioritizing local businesses for supplies, materials, uniforms, vehicle maintenance, and more, because our community is not just where we work, but where we build our lives.
At Bigfoot, we prioritize fun with regular sports pools, seasonal team events, and cookouts, ensuring a strong, enjoyable workplace for everyone.
At Bigfoot, we offer opportunities for travel beyond the Lower Mainland, including factory training in Europe and attending world-class industrial events, with the option to bring your spouse or significant other.
