Bigfoot Crane Company

Your Service Manager Career Starts Here

“Legendary Service” can only be achieved by a team of people who are focused on being Legendary in their own skill set and character.

Bigfoot team members want every aspect of their personal and professional lives to be the best, and that dedication is reflected in how we bring our brand of “Legendary Service” to the market.

To be clear, we have industry-leading culture, safety and compensation programs. We are looking for exceptional people worthy of the level of respect these compensation programs provide our employees and their families.

Not everyone who applies will be a fit at Bigfoot, but for those who are, we can promise challenging work, high standards, and opportunities to take your career to new heights.

Those who are a fit at Bigfoot will have above average compensation in these main areas:

Highly competitive wages
Benefits for you and your family
Retirement planning including Bigfoot contributions to your RRSP

If you have the drive and desire to “Be Legendary”, then consider becoming a Service Manager at Bigfoot.

We are looking for candidates who will manage our service department pertaining to people, equipment, and service. The incumbent must be customer service focused and driven to meet or exceed the expectations of all customers both internally and externally. The candidate must possess excellent verbal, written, and communication skills as well as an in-depth knowledge and application of standards and regulations pertaining to our specific industry (or a willingness to learn). Knowledge of Health and Safety Regulations as well as applications of said Regulations is a must.

The Service Manager must be a team player. They will manage subordinates and champion change with the Operations Manager in all aspects of our service business. Managing budgets and managing within those budgets, revenue generation, cost control and achieving operational efficiencies with scheduling are the primary responsibilities of this position.

The Service Manager role reports to the Operations Manager and will be supported by the Operations Coordinator.

Service Management & HR:

Responsible for service operations activities.
Oversee dispatch functions to ensure schedule is met.
Field Technicians and Service Advisors report into this role.
Monthly and Annual financial reviews comparing budgets and KPIs.
Active relationship with sales, accounting and finance to ensure proper paperwork flow and process development.
Instrumental in ongoing business systems integrations (ERP Service modules, dispatch modules, fleet tracking and maintenance software such as InspectAll, etc.)
Help maintain employee training, education, and ongoing certification renewals.
Active relationships with clients to discover any issues that are not being communicated directly through Service Advisors.
Creating and developing new systems and processes to aid our service department.

Parts, Service & Logistics:

Working with the Operations Manager, oversee Service, Parts, and Logistics in their roles to ensure clients are receiving “Legendary Service”.
Drive new sales through Parts and Service departments, leveraging work order recommendations.
Oversee outgoing service quotations to clients to ensure accuracy and profitability.
Oversee factory communication on warranty claims.
Oversee accurate coding of timecards, work orders and AP sent through to Operations Manager, accounting and finance dept.
Review samplings of outgoing invoices to clients to ensure that they accurately represent our quoted prices.
Oversee Service Advisor handling of invoice disputes to ensure client satisfaction and ongoing commerce.
Help oversee Parts department organization and assist in ongoing inventory processes and counts.
Oversee shipping and logistics to hoist and crane sites to ensure smooth processes.
Provide back-up to service advisors when absent or on vacation.

Fleet and Customer Equipment Management: (PM Program)

Help oversee Preventative Maintenance program for our fleet of cranes, hoists, trucks, trailers, and accessories.
Work within ongoing Repair and Maintenance budgets, manage cost controls as well as supplier relationships.
Manage equipment rebuild programs (order of rebuilds as well as pre-parts ordering to minimize downtime).
Communicate with factories on warranty claims, technical bulletins, and product enhancements.
Supplier communication to manage costs, quality, and delivery times.
Oversee management of warranty claims on assets.
Manage the company vehicle program to ensure that we have the right fleet and the right number of vehicles.

Safety and Compliance:

Works with Operations & HSE Manager on Program implementation and enforcement
Works with Operations & HSE Manager to assist in injury management programs and incident investigations.
Involved in ongoing HSE documentation review, participation on safety committee and monthly meetings.
Maintain relationships with governing authorities in the industry that we work.

Building and Lands:

Assist in shop and yard organization for professionalism, maximum efficiency, and safety.

You bring these skills/attributes to the job:

Great manager of people with the ability to foster a team environment.
Experience managing trades people in an industrial / construction environment.
A keen understanding of electrical and mechanical systems would be an asset but not mandatory.
Business acumen. Ability to work within budgets and manage from KPIs.
Strong organizational and analytical skills. Understanding of workflows and ability to create efficient processes.
Independent problem solver. Capable of making decisions in real time to maintain efficient flow of work.
Experience managing inventory systems in an equipment dealership style environment.
Experience dealing with equipment manufacturers, managing warranty claims and product improvements.
Experience with Preventative Maintenance programs.
Efficient use of computers and programs like MS Office, CRMs, Dispatch system and fleet management software.

Because we highly value all our employees, we offer:

A unique, challenging and rewarding company culture
Competitive salary
Extended Medical, Dental and Paramedical (Chrio, etc.)

Our core values include Integrity, Passion, Innovation, Preciseness, Balance, and Caring. If these align with what you want in your workplace, please apply and we’ll be in touch soon.

If your qualifications match up to our needs please apply with your resume and cover letter either by using this form or by emailing them to and we’ll be talking soon.

Becoming Legandary Starts Here

WE VALUE OUR EMPLOYEES, AND OUR PAY RATES SHOW IT

At Bigfoot, we believe great work deserves great pay. We’ve made sure not only that the rates we pay are highly competitive, but that you are on an overall higher-paying career path.

Here’s what that path might look like.

Things only get better once you arrive at Red Seal status as then you become eligible for additional income based various areas of added responsibility such as supervision, mentorship, out of region and out of country work related.

At Bigfoot the path never ends.

WE’VE GOT YOU COVERED WITH THE BIGFOOT CRANE COMPANY GROUP BENEFIT PLAN

Your peace of mind is important to us, which is why Bigfoot team members and their immediate family (spouse/significant other & children) are eligible for full benefits after three months of continuous employment. These benefits are outlined in detail in our Bigfoot Employee Package, which includes what is covered, how much is covered, and specific eligibility.

Employees pay premiums for Short Term Disability (STD), Long Term Disability (LTD), and Life Insurance. This means you won’t be taxed if you ever have to draw on one of them. Employee premiums are prorated and deducted on a bi-weekly payroll deduction. Bigfoot pays all remaining premiums.

Our plan includes the following components:

Extended Health Care (EHC)
Dental Care (DC)
Vision Care (VC)
Short Term Disability (STD)
Long Term Disability (LTD)
Life Insurance
Accidental Death & Dismemberment (AD&D)
Employee Assistance Program (EAP)

THE RIGHT TOOLS FOR THE JOB

To provide “Legendary Service”, you need to have tools and equipment that measure up. At Bigfoot, no one starts a job they are not fully prepared to handle.

Along with providing industry-leading wages, benefits and training, we also support our employees with the best tools, vehicles, parts, supplies, factory training and administrative assistance available.

We take pride in our brand, our equipment, and our teammates. From our shops to our in-field installs or service and repair work, you will never go out loaded unprepared or unsupported.

At Bigfoot, we work with the best and we support them with the best tools, equipment and support in the industry.

ARE YOU A LIFE-LONG LEARNER?

At Bigfoot, we are “life-learners”. That means being professionally certified and keeping those certifications current is not only required; it’s valued as an important part of our culture.

We encourage consistent growth and professional development as you maintain and upgrade your certifications, but we don’t make you do it alone. Where applicable Bigfoot will not only pay for the program tuition required to increase your credentials, we’ll also pay you for the time it takes to complete those programs.

And just to sweeten the pot, we also cover required professional membership dues that are directly related to your position. Long story short, having highly certified employees is a key part of Being Legendary and a great financial benefit to our team.

RETIREMENT IS A HARD EARNED VICTORY. LET BIGFOOT BE A PART OF YOUR SUCCESS WITH OUR RRSP CONTRIBUTION PROGRAM.

At Bigfoot, employees are eligible to participate in our Group RRSP Program following six months of continuous employment. Once you have reached this milestone, you will receive a detailed booklet and an investor strategy worksheet to help determine where to invest your contributions.

How it works:

The employer and employees contribute to the plan on a regular bi-weekly process.
All contributions are tax deductible and any investment earnings grow tax-deferred
Contribution requirements are based on years of service
Employees can make additional voluntary contributions
Employees choose how contributions are invested

Bigfoot Culture

Bigfoot Crane Company is about being a value-driven organization. We strive to be a leader in the high-angle materials handling industry by providing the best in cranes,
hoists, under-hook accessories, service and solutions. With 29 years of experience.

People

At Bigfoot, we foster a culture of friendship and teamwork, selecting teammates for both competence and character, and enjoying time together both in and out of the office.

Community

At Bigfoot, we are committed to supporting our community through initiatives like Christmas hampers and by prioritizing local businesses for supplies, materials, uniforms, vehicle maintenance, and more, because our community is not just where we work, but where we build our lives.

Fun factors

At Bigfoot, we prioritize fun with regular sports pools, seasonal team events, and cookouts, ensuring a strong, enjoyable workplace for everyone.

See the world

At Bigfoot, we offer opportunities for travel beyond the Lower Mainland, including factory training in Europe and attending world-class industrial events, with the option to bring your spouse or significant other.