Bigfoot Crane Company

Sales Administrative Assistant

“Legendary Service” can only be achieved by a team of people who are focused on being Legendary in their own skill set and character.

Bigfoot team members want every aspect of their personal and professional lives to be the best, and that dedication is reflected in how we bring our brand of “Legendary Service” to the market.

To be clear, we have industry-leading culture, safety and compensation programs. We are looking for exceptional people worthy of the level of respect these compensation programs provide our employees and their families.

Not everyone who applies will be a fit at Bigfoot, but for those who are, we can promise challenging work, high standards, and opportunities to take your career to new heights.

Those who are a fit at Bigfoot will have above average compensation in these main areas:

Highly competitive wages
Benefits for you and your family
Retirement planning including Bigfoot contributions to your RRSP

If you have the drive and desire to “Be Legendary”, then consider becoming a Sales Administrative Assistant at Bigfoot.

We are seeking a proactive candidate to support the Product Manager and Inside Sales Department, ensuring seamless business continuity, operational efficiency, and process improvement across sales, parts & warehouse, finance, and vendor relations.

The ideal candidate will be customer-focused with excellent verbal, written, and interpersonal communication skills.

KEY RESPONSIBILITIES:

Administration:

Obtain freight quotes and coordinate shipments with vendors.
Prepare rental agreements and contracts for attachment and accessory rentals.
Utilize ERP software (Microsoft Dynamics 365 Business Central) to generate purchase orders, sales orders, and invoices.
Maintain and update order tracking spreadsheets as needed.
Provide the accounting team with the necessary information to process payments and set up new customer accounts.
Coordinate product shipment details with the Parts & Warehouse department.
Assist with inventory counts and incoming shipments.
Schedule and maintain records of product inspections for new and used equipment.
Prepare repair reports and estimates for customer-caused equipment damage.

Sales:

Conduct research to identify potential business clients.
Engage with potential clients via phone and email.
Respond to website lead notifications promptly.
Manage and update the target contact list for the Product Manager.
Actively prospect for new accounts, emphasizing daily outreach to secure new clients.
Maintain and update the CRM database daily.
Build and maintain strong relationships with major clients and AP contacts.
Troubleshoot customer issues (e.g., faulty windmeter codes).
Coordinate and prepare orders from the online sales platform.
Provide vacation relief for the Product Manager.

Operations:

Provide break and vacation coverage for the Administrative Assistant
- Answer incoming calls and greet customers accordingly.
- Greet all visitors and ensure proper sign-in.

QUALIFICATIONS:

Strong organizational and analytical skills, good judgement, and the ability to manage various activities.
Strong ability to communicate. Provides information promptly to customers and coworkers.
Able to champion operational processes and act as a liaison between sales, parts & warehouse, and finance.
Independent problem solver. Capable of making decisions in real-time to maintain an efficient flow of work.
Efficient use of computers and programs like MS Office, CRMs, and ERP software.
Excellent interpersonal skills with the ability to form strong relationships with coworkers and clients.
Experience with technical documents including engineered drawings, project drawings, & technical bulletins.
Produces professionally written correspondence with strong email etiquette.

Because we highly value all our employees, we offer:

A unique, challenging and rewarding company culture
Competitive salary
Extended Medical, Dental and Paramedical (Chrio, etc.)

Our core values include Integrity, Passion, Innovation, Preciseness, Balance, and Caring. If these align with what you want in your workplace, please apply and we’ll be in touch soon.

If your qualifications match up to our needs please apply with your resume and cover letter either by using this form or by emailing them to and we’ll be talking soon.

Becoming Legandary Starts Here

WE VALUE OUR EMPLOYEES, AND OUR PAY RATES SHOW IT

At Bigfoot, we believe great work deserves great pay. We’ve made sure not only that the rates we pay are highly competitive, but that you are on an overall higher-paying career path.

Here’s what that path might look like.

Things only get better once you arrive at Red Seal status as then you become eligible for additional income based various areas of added responsibility such as supervision, mentorship, out of region and out of country work related.

At Bigfoot the path never ends.

WE’VE GOT YOU COVERED WITH THE BIGFOOT CRANE COMPANY GROUP BENEFIT PLAN

Your peace of mind is important to us, which is why Bigfoot team members and their immediate family (spouse/significant other & children) are eligible for full benefits after three months of continuous employment. These benefits are outlined in detail in our Bigfoot Employee Package, which includes what is covered, how much is covered, and specific eligibility.

Employees pay premiums for Short Term Disability (STD), Long Term Disability (LTD), and Life Insurance. This means you won’t be taxed if you ever have to draw on one of them. Employee premiums are prorated and deducted on a bi-weekly payroll deduction. Bigfoot pays all remaining premiums.

Our plan includes the following components:

Extended Health Care (EHC)
Dental Care (DC)
Vision Care (VC)
Short Term Disability (STD)
Long Term Disability (LTD)
Life Insurance
Accidental Death & Dismemberment (AD&D)
Employee Assistance Program (EAP)

THE RIGHT TOOLS FOR THE JOB

To provide “Legendary Service”, you need to have tools and equipment that measure up. At Bigfoot, no one starts a job they are not fully prepared to handle.

Along with providing industry-leading wages, benefits and training, we also support our employees with the best tools, vehicles, parts, supplies, factory training and administrative assistance available.

We take pride in our brand, our equipment, and our teammates. From our shops to our in-field installs or service and repair work, you will never go out loaded unprepared or unsupported.

At Bigfoot, we work with the best and we support them with the best tools, equipment and support in the industry.

ARE YOU A LIFE-LONG LEARNER?

At Bigfoot, we are “life-learners”. That means being professionally certified and keeping those certifications current is not only required; it’s valued as an important part of our culture.

We encourage consistent growth and professional development as you maintain and upgrade your certifications, but we don’t make you do it alone. Where applicable Bigfoot will not only pay for the program tuition required to increase your credentials, we’ll also pay you for the time it takes to complete those programs.

And just to sweeten the pot, we also cover required professional membership dues that are directly related to your position. Long story short, having highly certified employees is a key part of Being Legendary and a great financial benefit to our team.

RETIREMENT IS A HARD EARNED VICTORY. LET BIGFOOT BE A PART OF YOUR SUCCESS WITH OUR RRSP CONTRIBUTION PROGRAM.

At Bigfoot, employees are eligible to participate in our Group RRSP Program following six months of continuous employment. Once you have reached this milestone, you will receive a detailed booklet and an investor strategy worksheet to help determine where to invest your contributions.

How it works:

The employer and employees contribute to the plan on a regular bi-weekly process.
All contributions are tax deductible and any investment earnings grow tax-deferred
Contribution requirements are based on years of service
Employees can make additional voluntary contributions
Employees choose how contributions are invested

Bigfoot Culture

Bigfoot Crane Company is about being a value-driven organization. We strive to be a leader in the high-angle materials handling industry by providing the best in cranes,
hoists, under-hook accessories, service and solutions. With 29 years of experience.

People

At Bigfoot, we foster a culture of friendship and teamwork, selecting teammates for both competence and character, and enjoying time together both in and out of the office.

Community

At Bigfoot, we are committed to supporting our community through initiatives like Christmas hampers and by prioritizing local businesses for supplies, materials, uniforms, vehicle maintenance, and more, because our community is not just where we work, but where we build our lives.

Fun factors

At Bigfoot, we prioritize fun with regular sports pools, seasonal team events, and cookouts, ensuring a strong, enjoyable workplace for everyone.

See the world

At Bigfoot, we offer opportunities for travel beyond the Lower Mainland, including factory training in Europe and attending world-class industrial events, with the option to bring your spouse or significant other.